Tuesday, September 28, 2010

clear communication is key



A rash of miscommunication of late is causing me to get frustrated! Here's an example.

phone rings.

Kate: Hello?

Iris;Resp. Therapist: Hello. I need assessments faxed to my office. Have you heard anything yet on Rebecca Smith?

Kate: Marianne saw her last night. Would you like to speak to her?

Iris: No. Is Cindy there? (our boss)

Cindy: I need for you to set up Rebecca Smith.

Iris: Kate said that Marianne set her up.

cindy: She did? I dunno why she'd say that.

*sigh*

Kate: I didn't say that. I said...

cindy: It doesn't matter.

*sigh* Yes, it does. This type of thing will hurt someone eventually. "Seeing" is not slang for a full oxygen set up. Goodness.

7 comments:

  1. Oh boy. Nurse Ratchet is crystal clear for this very reason...

    ReplyDelete
  2. just want you to know I am still reading your blog-peace

    ReplyDelete
  3. I would go so far as to request email confirmation of what they want so you have an audit trail.

    ReplyDelete
  4. Bobby - yes, I imagine!

    Hi WS! Thanks Jonny.

    Maggie - good idea!

    ReplyDelete

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